E-Statement Q & A's

What is an E-Statement? It is an electronic form of statement delivery. With E-Statements you sign up once and from that point forward you can access your monthly or quarterly statement electronically. We will send you an e-mail when we have processed your statement. The e-mail contains information and a link for you to retrieve your statement. No more waiting for paper documents to show up in your physical mailbox. Instead, you will download the same statement to your PC for storage or printing.

Why should I sign up? This is a much faster and safer way to receive your statement. Typically, you can get your statement the morning after it is produced rather than having to wait for us to print, stuff, and mail it to you. Traditional processing and mailing can take several days. Additionally, when you attach to our secure E-Statement system, you are connected directly to us and you can securely download your statement to your PC or network for storage, viewing or printing.

How much does it cost to receive my statement? It's FREE! There is no cost to you to enjoy the convenience and security of electronic statements.

What must I have on my PC to get E-Statements? We recommend that you have the following:

• A computer with 28.8 KB modem, or alternate Internet access point (DSL, cable),
• Adobe Acrobat Reader 5.0 or higher and
• Internet browsing software, MS Internet Explorer 5.5 or Netscape 6.0 or higher with 128-bit encryption.

I have web TV - can I get E-Statements? E-Statements cannot be viewed on web TV at this time.

Where do I go for Acrobat Reader 5.0? Please visit the following site to download a free copy of Acrobat http://www.adobe.com/support/downloads/main.html and click on the link on the left-hand side of the screen, under "Downloads". It is called "Adobe Reader".

How do I sign up for E-Statements? Simply fill in the required fields on the E-Statement enrollment form - you can choose a User ID that is easy for you to remember. It must be a minimum of 6 alphabetic or numeric characters, but no more than 20.

What is my User ID? You provide this on the enrollment form - you can choose a User ID that is easy for you to remember.

What is my "primary" checking account number? This can be found in one of two places: It is the first account number listed on your current checking account statement, or when looking at the bottom of your check it is the number immediately following the banks routing number.

Can I get all my account statements at the same time? You can if all the accounts are in the same name. Simply contact a Customer Service Representative at the bank to obtain a combined statement form. Once you complete this form and your account statements are combined, and you complete the E-Statement application, you will receive all the information in a single E-Statement.

What happens after I sign up? Once we verify your application information, we will register you with our E-Statement system and e-mail you a temporary password. You are now ready to get started with E-Statements. This process may take 1 to 2 business days.

How is my account information protected? Your information is protected by a password that you will use along with your User ID. When you first sign up for this service, you will be assigned a temporary password to access your statement. The password is encrypted for additional security. Your E-Statement can only be accessed using your personalized password.

Can I change my password? Absolutely. In fact, we highly recommend that you change it the first time you log in and periodically thereafter.

How do I get my E-Statement? You will receive an e-mail from us with a link to our E-Statement systemsimply click the link to view all available statements.

How soon do I get my first E-Statement after I sign up? Unless your statement is being generated the day of or day after you sign up, you will receive your very next monthly statement in E-Statement form.

Can I get my E-Statement more than once? Yes, you may. You may download an E-Statement again for 120 days after the day it was produced and you first viewed it. If you need a statement older than 120 days, please contact the bank.

What if I don't get my E-Statement? Call a Customer Service Rep. at the bank.

I forgot my password and was disabled. What should I do? Call a Customer Service Rep. at the bank.

I tried my password and it isn't working. What should I do? Call a Customer Service Rep. at the bank.
 

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